- “You” and “your” includes an applicant, customer, individual, corporation or other type(s) of legal entity which has subscribed for Products/Services
- “We” “GreensXpress” means GreensXpress Co. or any of its subsidiaries or affiliates.
- “Service(s)” or “The Service(s)” means the Products/Services purchased by you from GreensXpress Co, as set out in this terms and conditions.
Return and Exchange Policy (No Refunds) Check for Store Credit
If you are not entirely satisfied with your purchase or product, we’re here to help. To be eligible for a return/exchange:
- You have 2 days for flower products 48 hours (0.5 g from original amount) from date of purchase.
- 7 days for Concentrates, Gummy pack and other goods (not flower) from date of purchase.
- Your item must be unused or not less than 0.5 g from original amount.
- Your item must be in the original packaging.
- Your item needs to have proof of purchase.
GreensXpress has the right to refuse exchange of product when it determines to be inappropriate. Delivery Charge will not be Refunded when returning or exchanging items.
- Improperly dried
- Contains mould
- Exhibits a manufacturing defect
- Delivered in damaged packaging “Pictures required for all defectives!”
Returns/Exchange or GX Credit
Once we receive your item, we will immediately notify you on the status of your return after evaluating if its in the same condition as when it was delivered to you.
If your return is approved, we will initiate a return, exchange or store credit to you.
Shipping Errors (Missing/Wrong products)
- Any missing items will be delivered to you (At no cost!).
- Any missing products that’s no longer available, an equivalent replacement will be offered.
- The wrong product must be returned in its original packaging
- Any wrong product that’s no longer available, an equivalent replacement will be offered
Store Credit Policy
How to use Store Credit:
- Store credit can be used as CASH to shop on Greensxpress.com or delivery service.
- Your store credit is the same as cash. You can use in conjunction with our special offers and discounts or promotional sales that may be offered.
Disclaimer: Store credit CANNOT be redeemed for CASH. Store credit is valid for ONE YEAR after the receiving date. GreensXpress reserves the right to change this policy from time to time as it sees fit and your continued use of the site or services will signify your acceptance of any adjustments to these terms. If there are any changes to our store credit policy, we will announce that these changes have been made. Thank you for choosing GreensXpress